Refund policy
Return and/or Refund
Woolfelt pets/projects are made to order and unique to each customer. Since it's customized, returns are not accepted once production begins.
However, you may cancel your order before production starts by contacting us immediately at helen2025911@outlook.com.
- Cancellation within 24 hours : customer can request a full refund within 24 hours of placing order on MeetPet
- Cancellation after order confirmation by MeetPet (before production): a 50% fee will apply to cover material and labor cost
- Cancellation after production begins: will be non-returnable and non-refundable
Before shipping, we will confirm the design the details with you to ensure it meets your expectations. will ship it our after your confirmation.
You can always contact us at helen2025911@outlook.com if you have any questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.